Got Questions?
We've Got Honest Answers

Yes, absolutely. Every technician in our roster undergoes a stringent multi-tier onboarding protocol that includes national police background checks, trade certification validation, technical exam bench tests, and customer-service etiquette training. Our technicians carry official photo ID badges and uniform credentials on every site visit.

We operate on a Strict Zero-Advance Guarantee. You never pay a single cent before the job is thoroughly completed and inspected to your total satisfaction. The starting prices shown online (e.g. LKR 1,500 - 3,500) cover our diagnostic assessment. Once on-site, the technician presents a transparent fixed-price quote itemizing labor and genuine parts. Work only proceeds with your explicit verbal or signed approval.

Yes! We have standby emergency crews on active duty 24 hours a day, 365 days a year across Jaffna and Colombo hubs. For critical situations such as severe water leaks, main circuit trip failures, or gas leakages, telephone our 24/7 hotline at +94 77 123 4567 or WhatsApp our emergency desk for dispatch within 60 minutes.

All VKM ASSIST repair and maintenance services are covered by our 30-Day Peace of Mind Warranty. If the issue recurs or if the craftsmanship falls short of standard, notify our dispatch team within 30 days. We will dispatch a senior engineer to rectify the issue immediately at 100% zero cost to you.

Yes. You can manage and monitor your appointment status directly from your Customer Dashboard. You can reschedule or cancel at zero penalty up to 2 hours before the scheduled time slot, or simply message our WhatsApp support desk.

Every confirmed booking automatically awards your profile +20 Loyalty Points. As your points accumulate, you unlock VIP Tiers:
• Bronze (0 - 99 pts): Standard priority dispatch.
• Silver (100 - 299 pts): 5% discount on all service labor and priority weekend slots.
• Gold VIP (300+ pts): 10% discount, zero diagnostic dispatch fee, and dedicated account manager.

Yes, we manage facility maintenance for boutique hotels, commercial offices, restaurants, and residential complexes across Sri Lanka. Our corporate contracts feature guaranteed SLA response times, scheduled preventative maintenance inspections, and monthly consolidated invoicing. Contact us at support@vkmassist.com for a tailored proposal.